Visiting

We look forward to welcoming you to Casey House at our front door on Isabella Street.

Casey House is a judgement-free space that is committed to our clients’ safety and privacy. Just as we expect this of staff, peers, clients and volunteers, we expect all guests and visitors to respect and uphold these fundamental principles of care. See Casey House’s code of conduct.

Visiting inpatient clients

Standard inpatient visiting hours are 7 a.m. to 11 p.m. Visitors are encouraged to pre-arrange their visit so staff can plan clinical care accordingly. All visitors, including family members, must be approved by a client prior to accessing the inpatient unit by phone or in-person.

Interested in the building?

To maintain a safe space for clients, Casey House is not open to the public. If you are interested in learning more about the architecture or inquiring about a tour, contact us.

Coming to stay as an inpatient client

Are you coming to stay with us on the inpatient unit? Watch this video tour to see what it’s like here.

If you have them, bring these items:

  • Health card and any current hospital cards
  • Current medications
  • A list of any allergies to drugs or food
  • Information about health care and service providers:
    • Names and contact information for doctors, including primary care provider and any and all specialists involved in your health care (business cards are useful)
    • The name (business card) of your dentist
    • Names and contact information for community workers and service providers you would like to stay in contact with
    • Important phone numbers and addresses (ideally in a notebook with blank pages for new numbers)
  • Names and contact information of family, friends and loved ones who are aware that you are at Casey House and who you may like to see during your stay
  • Comfortable clothing: sweater, T-shirts, sweatpants, pajamas, housecoat, slippers and shoes
  • Photos or small items from home which bring comfort
  • Toiletries: toothbrush, toothpaste, shampoo, soap, hairbrush, lip balm, body lotion, nail file (clipper), etc.

Outpatient client

As an outpatient client, you will meet with different clinical team members to identify your health goals and determine the best individual and group activities to improve your health and wellness. Together, you will set a schedule and learn how to book appointments and register for groups.

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