Freedom of information and the protection of privacy at Casey House

Casey House has been subject to the Personal Health Information Protection Act (PHIPA) since 2004 and the Freedom of Information and Protection of Privacy Act (FIPPA) since 2012. Casey House has consistently promoted a culture of openness and accountability within the organization. To ensure full compliance with the act, Casey House has a freedom of information officer to process freedom of information requests and who works with the privacy officer to oversee the protection of privacy.

The purpose of FIPPA is two-fold:

  • Right of access to information to government records (freedom of information)
  • To protect the privacy of individuals with respect to personal information about themselves in the custody or the control of public bodies (protection of privacy)

There are two categories of FOI Requests:

  • Request for one’s own information: Only an individual (or their personal representative) can make a personal information request for access to their own personal information
  • General information request: This includes all other requests, including requests for the personal information of other individuals. Any person or organization can request access to general records.

You do not always have to file a FOI request to obtain information. Casey House proactively discloses information on this website (, visit the Financial Statements or Annual Reports pages on the site to see if the information you are looking for is available.

If the information is not online, please contact staff at Casey House to see if the information is readily available. It may be possible to receive the information without having to make a formal request.

If the information is not readily available, you can request information by filling out the Request for Access to Information form or write a letter that provides sufficient detail to identify the record or records you are requesting.

Any request for information that involves all the following elements will be treated as an FOI Request:

  • It is a request for access to information
  • It is made in writing (a simple letter will suffice)
  • It is submitted to Casey House
  • It provides sufficient detail to enable an experienced employee of Casey House to identify the Record(s) requested
  • It is accompanied by the $5 application fee (i.e., a cheque payable to Casey House)

FIPPA requires that all formal requests be accompanied by a $5.00 application fee. There may be other fees applicable depending on the volume or complexity of the request. Casey House will contact you to inform you if the fees are in excess of $25.00. You have several options to proceed at that time:

  • You may wish to further define the request to pinpoint the exact record(s) that you want
  • You may request to view the records in a viewing room – there is no additional charge for this viewing
  • You can request that Casey House waive the fees. More details on how fees are waived can be found here.

For more information, contact Casey House’s freedom of information officer:

Casey House
Attention: Freedom of information officer
119 Isabella Street
Toronto, ON M4Y 1P9