About Privacy at Casey House

Casey House is committed to promoting privacy and protecting the confidentiality of the health information we hold about you or our clients. As a hospital Casey House has been subject to the Personal Health Information Protection Act (PHIPA) since 2004 and the Freedom of Information and Protection of Privacy Act (FIPPA) since 2012. Casey House has consistently promoted a culture of openness and accountability within the organization.

The role of the Privacy Officer is to ensure that the information under our custody or control is kept private and confidential. Our Privacy Officer also supports the development of policies at Casey House related to privacy, education, managing questions or complaints related to privacy and supporting requests for release of information.

Everyone in Casey House is bound by confidentiality. We take steps to protect your information from theft, loss and unauthorized access, copying, modification, use, disclosure and disposal. We conduct audits and complete investigations to monitor and manage our privacy compliance. We take steps to ensure that everyone who performs services for us protects your privacy.

There are two categories of Requests:

  • Request for one’s own information: Only an individual (or their personal representative) can make a personal information request for access to their own personal information
  • General information request: This includes all other requests, including requests for the personal information of other individuals. Any person or organization can request access to general records.

You do not always have to file a FOI request to obtain information. Casey House proactively discloses information on this website (caseyhouse.ca), visit the Financial Statements or Annual Reports pages on the site to see if the information you are looking for is available.

If the information is not online, please contact staff at Casey House to see if the information is readily available. It may be possible to receive the information without having to make a formal request.

If the information is not readily available, you can request information by filling out the Request for Access to Information form or write a letter that provides sufficient detail to identify the record or records you are requesting.

Depending on the volume or complexity of the request a fee may be involved. Casey House charges fees on a “reasonable cost recovery” basis within the meaning of PHIPA and as interpreted by the Information and Privacy Commissioner of Ontario. In the case of large or complex requests we will discuss this with you before moving forward with a request.

For more information:

If you would like a copy of our Health Privacy Policy, please email and ask us for a copy. We encourage you to contact us with any questions or concerns you might have about our privacy practices.

Casey House
Attention: Privacy officer
119 Isabella Street
Toronto, ON M4Y 1P9
416-962-4040 ext 2028

If, after contacting us you feel that your concerns have not been addressed to your satisfaction, you have the right to complain to the Information and Privacy Commissioner of Ontario. The Commissioner can be reached at:

Information and Privacy Commissioner of Ontario
2 Bloor Street East, Suite 1400
Toronto, Ontario M4W 1A8

or visit the IPC website: www.ipc.on.ca